Royal Air Force Museum Ticket Portal


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FAQs / Help

How do I use my DigiTickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

I don't have a printer...

You can show your booking confirmation on your smart phone or tablet device. If you do not have one of these please state the name on the booking and have a form of ID ready. 

Do you issue refunds?

If the ticket holder is unable to visit the RAF Museum due to a local or national lockdown or health issues related to the current Covid-19 pandemic, a transfer of the booking to a different date will be offered where possible. If this is unacceptable then a refund will be provided and processed within 30 days.

If the RAF Museum is unable to offer an alternative date for a public event, a refund will be issued within 30 days.

Is Car Parking available?

Yes, car parking is available on site. Please note charges apply. For more information on our parking facilities please head to our website.

Can I make group bookings?

Yes – just select the amount of tickets that you’d like and follow the payment steps.

Is there wheelchair access?

The Museum is fully accessible. Please get in touch if you have any special requirements.

Do you have Toilet's available?

We have Toilet facilites available at both our Cosford and London sites.

How can I get in contact with you?

You can email us at etickets@rafmuseum.org with enquiries about your booking and visit to the Museum's. Alternativly you can call Cosford on 01902 376 200, or London on 020 8205 2266.