FAQs / Help
Please click on a question to see the answer…
How do I use my DigiTickets?
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.
What happens when I buy a ticket online?
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.
Where is the Fast Track desk?
We do not have a fast track desk.
I don't have a printer...
You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.
Do you issue refunds?
No, we regret we are unable to issue refunds.
Is Car Parking available?
Yes, car parking is available on site. Please note charges may apply.
Can I make group bookings?
Yes – just select the amount of tickets that you’d like and follow the payment steps.
Is there wheelchair access?
The Museum is fully accessible. Please get in touch if you have any special requirements.
Can I purchase a ticket in-store or on the day.
Tickets cannot be purchased on site or on the day. Please make all bookings through the online booking process.
Do you have restrooms available?
There are a number of male and female restrooms available on site.
How can I get in contact with you?
For Cosford Events: call 01902 376 200. For London Events : call 020 8205 2266