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Privacy Policy

We (the Royal Air Force Museum and RAF Museum Enterprises Ltd.) are committed to protecting and respecting your privacy. We will only use the information that we collect about you lawfully. 

Developing a better understanding of our visitors and supporters through your personal data enables us to make better decisions, fund-raise more efficiently and, ultimately, helps us to reach our goals of telling the story of the Royal Air Force through its people and our collections and ensuing that the RAF’s story endures and enriches future generations. 

The purpose of this policy is to outline how the Royal Air Force Museum and RAF Museum Enterprises Ltd. have established measures to protect your privacy and information rights. Please read the following carefully to understand our practices regarding your personal data and how we will treat it. 

We recognise that you have rights as a ‘data subject’, and that we have an obligation to uphold these. This Privacy Policy outlines how we maintain these rights: 

  • How we collect and process your information 

  • Why we do this 

  • How you can exercise your rights 

  • Who to contact in the event you are unhappy with our performance. 

 Retention of Data  

We retain personal information in line with our Retention Policy.   

We ask for personal information when you book a ticket to visit the site or an event for the following reasons:  

  • To process your order 

  • To send you confirmation by email and any emails relating the event you have booked. These might be further information, safety measures or reminders.  

  • To claim Gift Aid, if you order tickets including a donation to the Museum and opt in for Gift Aid  

You may be asked on the booking journey to opt in to marketing communications and to comply with current COVID-19 regulations including test and trace.  

We recognise that you may have questions on how we process and/or store you data, or may want to change either the data we hold on you or how we communicate with you in the future.  

If you have given consent for processing, you are free to withdraw your consent at any time.  To let us know this is the case please email etickets@rafmuseum.org, please put MY DATA in the subject of the email.  

In some cases, we may not be able to remove your data from third party systems such as those belonging to HM Revenue & Customs. 

If you have opted to sign up for the RAF Museum e-newsletter and no longer wish to receive this, instructions for unsubscribing will also be included in each e-newsletter we send. 

To read the RAF Museums full Privacy Policy please click here: PRIVACY POLICY