Royal Air Force Museum Ticket Portal

Privacy Policy

Royal Air Force Museum Privacy Policy

We (the Royal Air Force Museum and RAF Museum Enterprises Ltd.) are committed to protecting and respecting your privacy. We will only use the information that we collect about you lawfully. 

Developing a better understanding of our visitors and supporters through your personal data enables us to make better decisions, fund-raise more efficiently and, ultimately, helps us to reach our goals of telling the story of the Royal Air Force through its people and our collections and ensuing that the RAF’s story endures and enriches future generations. 

The purpose of this policy is to outline how the Royal Air Force Museum and RAF Museum Enterprises Ltd. have established measures to protect your privacy and information rights. Please read the following carefully to understand our practices regarding your personal data and how we will treat it. 

We recognise that you have rights as a ‘data subject’, and that we have an obligation to uphold these. This Privacy Policy outlines how we maintain these rights: 

  • How we collect and process your information 

  • Why we do this 

  • How you can exercise your rights 

  • Who to contact in the event you are unhappy with our performance. 

 Retention of Data  

We retain personal information in line with our Retention Policy.   

We ask for personal information when you book a ticket to visit the site or an event for the following reasons:  

  • To process your order 

  • To send you confirmation by email and any emails relating the event you have booked. These might be further information, safety measures or reminders.  

  • To claim Gift Aid, if you order tickets including a donation to the Museum and opt in for Gift Aid  

You may be asked on the booking journey to opt in to marketing communications and to comply with current COVID-19 regulations including test and trace.  

We recognise that you may have questions on how we process and/or store you data, or may want to change either the data we hold on you or how we communicate with you in the future.  

If you have given consent for processing, you are free to withdraw your consent at any time.  To let us know this is the case please email, please put MY DATA in the subject of the email.  

In some cases, we may not be able to remove your data from third party systems such as those belonging to HM Revenue & Customs. 

If you have opted to sign up for the RAF Museum e-newsletter and no longer wish to receive this, instructions for unsubscribing will also be included in each e-newsletter we send. 

To read the RAF Museums full Privacy Policy please click here: PRIVACY POLICY 

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Royal Air Force Museum. References to "our Website" or "the Website" are to

Information collected and its use

The information we collect via the Website may include:

  1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
  2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
  3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
  4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
  5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
  6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

  1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
  2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.



Expiration Time


Shopping Basket


24 minutes

This cookie is used to keep track of what items are in a user's shopping basket.

Cookie Consent


1 year

This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.

Google Analytics


2 years

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Read Google's overview of privacy and safeguarding data


24 hours


1 minute

Microsoft Clarity


1 year

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website.
Read Microsoft Clarity's Cookie Overview and Data Retention Policy.


1 year


1 year


1 year


1 year


1 year


1 year

New Relic


1 year

This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas.
Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Royal Air Force Museum
Grahame Park Way

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.